Store Policies

Policies & Information

Review our store policies for shipping, returns, privacy, and terms of service.

01 Refund policy

Return & Refund Policy

Effective Date: April 1, 2026

This Return & Refund Policy applies to all purchases made through www.safedeckcoating.com and is issued by:

Cloverleaf Coatings LLC
8097 SE Pilots Cove Terrace
Hobe Sound, Florida 33455
United States

Safe Deck Coating™ products are distributed by Cloverleaf Coatings LLC (“Company,” “we,” “us,” or “our”).


⚠️ ALL SALES ARE FINAL

Due to the nature of specialty coating products, application variables, and high shipping costs:

➡️ ALL SALES ARE FINAL

We do not accept returns, exchanges, or refunds except in the limited circumstances outlined below.


🧪 SAMPLE & PRODUCT SUITABILITY REQUIREMENT

We strongly recommend:

  • Testing a sample
  • Performing a small test application
  • Confirming product suitability prior to full purchase

Surface conditions, preparation, and application methods significantly impact results.

➡️ By placing an order, you acknowledge that you have determined this product is suitable for your project

Returns will not be accepted based on:

  • Color variation
  • Texture expectations
  • Finish appearance
  • Performance concerns related to application or conditions

🚫 NON-RETURNABLE ITEMS

We do not accept returns for any reason, including but not limited to:

  • Incorrect quantity ordered
  • Change of mind
  • Project cancellation or delay
  • Leftover material
  • Contractor or installer error
  • Misapplication or improper use

➡️ This applies to ALL products, including:

  • Opened containers
  • Unopened containers
  • Partial orders
  • Bulk or contractor purchases
  • Sale or discounted items

📦 SHIPPING COSTS – NON-REFUNDABLE

  • All shipping and delivery charges are non-refundable
  • Customer is responsible for all freight costs

If a shipment is:

  • Refused
  • Returned due to failed delivery
  • Undeliverable for any reason

➡️ Customer is responsible for:

  • Original shipping costs
  • Return shipping costs
  • Any additional handling or carrier fees

⚠️ ONLY EXCEPTIONS: DAMAGE OR FULFILLMENT ERROR

We only address issues in the following cases:


1. Damaged Product (Shipping Damage Only)

If your order arrives damaged:

Include:

  • Order number
  • Photos of packaging
  • Photos of damaged product
  • Description of issue

⚠️ Failure to report within 48 hours results in automatic denial of claim

If approved, we may:

  • Replace the product
  • Issue a refund

➡️ Resolution is at the sole discretion of Cloverleaf Coatings LLC


2. Incorrect Product Shipped

If we shipped the wrong item:

If verified, we will correct the issue at no cost to you.


❌ NO RETURNS ACCEPTED

We do not accept physical returns of product under any circumstances unless explicitly authorized in writing.

➡️ Any unauthorized returns will be:

  • Refused
  • Discarded
  • Returned at sender’s expense

No refunds will be issued.


💳 REFUNDS (LIMITED)

Refunds are issued only when:

  • A damage claim is approved
  • A fulfillment error is verified

Refunds:

  • Are processed to the original payment method
  • May take 5–10 business days after approval

Shipping charges are not refundable


🔒 CHARGEBACK POLICY

By placing an order, you agree:

  • Not to initiate a chargeback without first contacting us
  • To allow a reasonable opportunity for resolution

You acknowledge that:

  • This Return & Refund Policy is part of a binding agreement
  • We may provide this policy as evidence in any dispute

We reserve the right to:

  • Dispute all chargebacks
  • Recover costs associated with fraudulent claims

CUSTOMER RESPONSIBILITY

By purchasing from this website, you acknowledge:

  • You are responsible for ordering correct quantities
  • You have confirmed product suitability for your project
  • You understand that results depend on preparation, conditions, and application
  • You accept that opened or unused product is non-returnable

📧 CONTACT

All claims must be submitted to:

📧 tduffle@cloverleafcoatings.com
🌐 www.safedeckcoating.com

02 Shipping policy

Shipping Policy

Effective Date: April 1, 2026

This Shipping Policy applies to all orders placed through www.safedeckcoating.com and is issued by:

Cloverleaf Coatings LLC
8097 SE Pilots Cove Terrace
Hobe Sound, Florida 33455
United States

Safe Deck Coating™ products are distributed by Cloverleaf Coatings LLC (“Company,” “we,” “us,” or “our”).


📦 Order Processing

  • Orders are typically processed within 1–3 business days
  • Processing times may vary based on product availability and order volume
  • Orders are not processed or shipped on weekends or holidays

We reserve the right to delay processing for:

  • Order verification
  • Inventory confirmation
  • Payment issues

🚚 Shipping Methods & Carriers

Orders are shipped via third-party carriers, which may include:

  • Common parcel carriers (e.g., UPS, FedEx)
  • Freight carriers for larger or bulk orders

Shipping method is determined based on:

  • Order size
  • Weight
  • Delivery location

We reserve the right to select the most appropriate carrier at our discretion.


⏱ Delivery Estimates

  • Delivery timelines are estimates only and are not guaranteed
  • Delays may occur due to:
    • Carrier issues
    • Weather conditions
    • Supply chain disruptions

➡️ Cloverleaf Coatings LLC is not responsible for shipping delays once an order has been handed off to the carrier


📍 Shipping Address Accuracy

  • Customers are responsible for providing accurate and complete shipping information
  • We are not responsible for orders shipped to incorrect or incomplete addresses

If an order is returned due to an address issue:

➡️ Customer is responsible for:

  • Reshipping costs
  • Any carrier fees

📦 Risk of Loss & Delivery

➡️ Risk of loss transfers to the customer upon delivery

  • Once marked as delivered by the carrier, the order is considered fulfilled
  • We are not responsible for:
    • Lost or stolen packages after delivery
    • Delivery to incorrect locations provided by the customer

⚠️ Damaged Shipments

If your order arrives damaged:

Include:

  • Order number
  • Photos of packaging
  • Photos of damaged product

⚠️ Failure to report within 48 hours may result in denial of claim

We will work with the carrier to resolve the issue. Resolution (replacement or refund) is at our sole discretion.


🚫 Refused or Undeliverable Shipments

If a shipment is:

  • Refused by the customer
  • Undeliverable
  • Returned to sender

➡️ Customer is responsible for:

  • Original shipping costs
  • Return shipping costs
  • Any additional handling or carrier fees

These costs will be deducted from any applicable refund (if issued).


📦 Freight Shipments (Large Orders)

For freight deliveries:

  • Customer must inspect shipment upon delivery
  • Any visible damage must be:
    • Noted on the delivery receipt
    • Reported immediately

Failure to document damage at delivery may result in denial of claim.


💳 Shipping Charges

  • Shipping charges are calculated at checkout unless otherwise stated
  • All shipping charges are non-refundable

Orders that qualify for “free shipping” (if offered) will have actual shipping costs deducted from any approved refund.


🌎 Shipping Availability

We currently ship within the United States only unless otherwise arranged in writing.


🔒 Limitation of Responsibility

Cloverleaf Coatings LLC is not responsible for:

  • Carrier delays or errors
  • Lost or stolen shipments after delivery
  • Damage not reported within required timeframes
  • Delivery issues caused by incorrect customer information

📧 Contact

For shipping-related questions or claims:

📧 tduffle@cloverleafcoatings.com
🌐 www.safedeckcoating.com

03 Privacy policy

Last updated: May 18, 2026

Safe Deck Coating operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Safe Deck Coating is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at tduffle@cloverleafcoatings.com or contact us at 8097 SE Pilots Cove Ter, Hobe Sound, FL, 33455, US

04 Terms of service

Terms of Service

Effective Date: April 1, 2026

This website, www.safedeckcoating.com (the “Site”), is operated by Cloverleaf Coatings LLC, located at:

8097 SE Pilots Cove Terrace
Hobe Sound, Florida 33455
United States

(“Company,” “we,” “us,” or “our”)

By accessing this Site or purchasing products, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use this Site.


1. Distributor Status

Cloverleaf Coatings LLC acts solely as an independent distributor of Safe Deck Coating™ products and is not the manufacturer.

  • Product formulation, performance, and specifications are determined by the manufacturer
  • Any manufacturer warranties are provided solely by the manufacturer
  • Cloverleaf Coatings LLC makes no independent warranties regarding the products

2. Eligibility & Use

You represent that:

  • You are at least 18 years old
  • You are legally capable of entering into a binding agreement
  • You will use this Site and products in compliance with all applicable laws

We reserve the right to refuse service to anyone at any time.


3. Product Sales – FINAL SALE

➡️ ALL SALES ARE FINAL

We do not accept returns or exchanges except in cases of verified damage or fulfillment error, as outlined in our Return & Refund Policy.

By placing an order, you acknowledge:

  • You are responsible for selecting appropriate products and quantities
  • You understand opened and unused product is non-returnable
  • You accept all shipping costs

4. Orders, Pricing & Availability

We reserve the right to:

  • Refuse or cancel any order at our sole discretion
  • Limit quantities purchased
  • Correct pricing or listing errors
  • Modify or discontinue products at any time

Orders may only be canceled within 24 hours if not yet shipped.


5. Shipping & Risk of Loss

  • Shipping timelines are estimates only
  • We are not responsible for carrier delays or delivery issues
  • Risk of loss transfers to the customer upon delivery

Refused or undeliverable shipments will incur all associated shipping and handling costs.


6. Product Use & Assumption of Risk

Safe Deck Coating™ products are professional-grade coatings.

By purchasing, you agree:

  • You are solely responsible for proper product selection and use
  • You will follow all instructions and guidelines
  • You understand results depend on:
    • Surface preparation
    • Environmental conditions
    • Application technique

You assume all risks associated with product use.


7. No Warranties

ALL PRODUCTS ARE PROVIDED:

➡️ “AS IS” AND “AS AVAILABLE”

Cloverleaf Coatings LLC disclaims all warranties, express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Performance or durability

We do not guarantee application results or outcomes.


8. Limitation of Liability

To the fullest extent permitted by law:

Cloverleaf Coatings LLC shall not be liable for:

  • Labor or installation costs
  • Removal or reinstallation
  • Property damage
  • Project delays
  • Loss of use
  • Indirect, incidental, or consequential damages

➡️ Maximum liability is strictly limited to the purchase price of the product


9. Indemnification

You agree to indemnify, defend, and hold harmless Cloverleaf Coatings LLC from any claims, damages, or expenses arising from:

  • Improper product use
  • Failure to follow instructions
  • Installation or application errors
  • Contractor or third-party actions

10. Chargebacks & Payment Disputes

By placing an order, you agree:

  • You will not initiate a chargeback without first contacting us
  • You will allow a reasonable opportunity for resolution

You acknowledge:

  • These Terms, along with our policies, constitute a binding agreement
  • We may submit this agreement as evidence in any dispute

We reserve the right to:

  • Dispute all chargebacks
  • Recover costs associated with fraudulent disputes

11. Dispute Resolution (MANDATORY)

Governing Law

These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles.


Venue

Any court proceeding shall be brought exclusively in the State of Florida, and you consent to jurisdiction in those courts.


Binding Arbitration

At our sole discretion, any dispute shall be resolved through final and binding arbitration.

  • Arbitration shall take place in Florida
  • Administered by a recognized arbitration provider such as the American Arbitration Association
  • Conducted before a single arbitrator

The arbitrator’s decision shall be final and enforceable in any court.


No Class Actions

You agree that:

  • Claims must be brought individually only
  • No class, collective, or representative actions are permitted

Waiver of Jury Trial

➡️ You waive the right to a trial by jury


Pre-Dispute Requirement

Before initiating any claim:

  1. Email: tduffle@cloverleafcoatings.com
  2. Provide written details
  3. Allow 30 days for resolution

Prevailing Party Fees

➡️ The prevailing party in any dispute shall be entitled to recover attorneys’ fees, costs, and expenses


12. Intellectual Property

All content on this Site, including branding, text, images, and logos, is the property of Cloverleaf Coatings LLC or its licensors.

Unauthorized use is strictly prohibited.


13. Third-Party Services

We are not responsible for:

  • Third-party payment processors
  • Shipping carriers
  • External services or links

14. Modifications

We reserve the right to update these Terms at any time.

Continued use of the Site constitutes acceptance of any changes.


15. Contact Information

📧 tduffle@cloverleafcoatings.com
🌐 www.safedeckcoating.com